BPO Business Process Outsourcing

Business Process Outsourcing (or BPO) refers to a decision to sub-contract some or all non-core processes. The main motive for Business Process Outsourcing is to allow the company to invest more time, money and human resources into core activities and building strategies, which fuel company growth.

The global market today is highly competitive and ever-changing. A company must focus on improving productivity and yet, cut down costs. Therefore, a lot of tasks that use up precious time, resources and energy, are being outsourced. BPOs, or the units to which work is being outsourced, are flexible, quicker, cheaper and very efficient.

Business Process Outsourcing helps free up a firm’s capital and reduce costs. The functions or processes being outsourced range from manufacturing to customer service to software development and much more. Many of the companies that seek to outsource are in the western hemisphere and most of the BPO units are in the east, like India, China, Malaysia and even Russia.

The Indian BPO industry is growing rapidly. But as the outsourcing movement grows, there is also a backlash against BPOs, as white-collar jobs move from USA and UK to offshore locations like India. With multi-lingual skill-sets developing, the European market too is likely to open up to BPOs, in the near future.

Reference:

http://www.indianchild.com/outsourcing/business%20process%20outsourcing.htm